Helping you to resolve your constituents' parking appeals
If your constituent is experiencing issues with a private parking charge notice (PCN) issued on private land, we may be able to help.
POPLA is an independent appeals service for private parking charges in England, Wales, Scotland and Northern Ireland. It provides a free, impartial decision-making service for motorists after a private parking operator has rejected their initial appeal.
We consider appeals against parking operators who are members of the British Parking Association (BPA) Approved Operator Scheme. We can't review council-issued Penalty Charge Notices, or disputes with operators who are members of the International Parking Community (IPC).
How can we help?
We can help constituents who have disputes with:
- Private parking operators who are BPA members
- Parking management companies operating car parks on private land
The most common types of private parking appeals are about:
- Unclear or inadequate signage
- Payment machine or parking app failures
- Incorrect use of automatic number plate recognition (ANPR)
- Permit or residential parking issues
- Overstays where grace periods may apply
- Charges issued despite proof of payment or authorisation
*Before raising an appeal with POPLA, the constituent must have given the parking operator the opportunity to resolve the issue through their own appeals process. POPLA can only consider cases once a rejection has been issued and a verification code provided.
Accessibility and additional support
POPLA is committed to making its service accessible and can make reasonable adjustments, including:
- Audio or verbal communication only
- Written or email communication only
- Large print formats
- Support for vulnerable motorists or those requiring a representative
For more information, please visit our Accessibility page, or our Additional Support page.
Providing support for your constituents
If you think your constituent may benefit from our service, signpost them to our contact information to submit their appeal. Submitting the appeal online is usually the quickest and most effective approach to resolving appeals using our service.*
Website: www.popla.co.uk
Phone: 0330 159 6126
Post: POPLA, PO Box 1270, Warrington. WA4 9RL
Please get in touch via parliament@popla.co.uk if you have any further questions or would like to arrange a meeting to discuss how we can support you further.
Frequently asked questions
Ready to start an appeal with us?