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Welcome to POPLA
POPLA is an independent appeals service for Parking Charge Notices issued on private land.
We're here to help!
We’re an independent service FREE to all motorists who want to appeal against a Parking Charge Notice. We consider evidence from the motorist and parking operator before deciding the outcome. It is important that you provide all details and evidence with your appeal as our decision cannot be reviewed at a later date.
Making an appeal
If you want to appeal against a Parking Charge Notice, we’ve made a simple “How to appeal your Parking Charge Notice” guide which will take you through what you need to do from beginning to end.
Tracking an appeal
We’ve made it simple to track the progress of your appeal once it has been submitted. You can also learn more about the 5 steps of an appeal process here.
Frequently Asked Questions
Is there something else you need to know? We’ve compiled a useful list of questions that may come up during your appeal.
Will I have to pay costs if I lose my appeal? Is POPLA free?
expand_morePOPLA is a free service to motorists and you do not have to pay to appeal with us. If your appeal is successful, you do not need to pay the parking charge notice. However, if you appeal is unsuccessful, the parking operator will expect you to make payment. If you delay payment beyond 28 days, the operator may add additional charges or refer your case to debt collection.
Will the charge be put on hold while it is with POPLA?
expand_moreWhile your appeal is with POPLA, the operator must not pursue you for payment. If the operator requests payment from you while your appeal is with POPLA, please notify the British Parking Association who will look into it.
How do assessors make decisions?
expand_moreAssessors will make decisions based on:
- Relevant law
- The British Parking Association's code of practice
- Evidence provided by both parties
Assessors have been trained on these areas and our decision-making guidelines. They have also passed an accreditation process following our training programme and receive regular internal quality audits as well as coaching and personal development.
Ready to start an appeal with us?