If you need to contact us in another language

​Find out how you can speak to us in another language, and how to make an appeal in another language.

​ ​If English isn’t your first language and you’d like help to raise an appeal, you can:

• ​Read our website in your own language

• ​Ask us to provide an interpreter or translate documentation

​You can use our web accessibility tool, provided by ReciteMe, to translate our website to a different language. The tool offers over 100 languages, including 65 text to speech voices ( where the tool can read website text aloud). It also offers a choice of other accessibility features such as screen reader and display options.

Open Recite Me

​If you would like to contact us in a language other than English, you can do this over the phone with an interpreter, or in written translation via email. We can also translate our documents or any written communication.

​ReciteMe is an external translation service. POPLA does‘t have direct control over the translated content. Translating from one language to another may mean there are some differences in what is communicated. The original English version of our website should be taken as the official communication.

​We work with an external provider for translation services in over 200+ languages, helping to support you access us. For example, this can include providing an interpreter, submitting a new appeal, or translating any communication into languages including Welsh, Arabic, Ukrainian, Polish, Urdu, Spanish, Gujarati, or Bengali. Please let us know which language you require by contacting us on the below details:

​​Email* : accessibility@flexibleresolutionservices.co.uk 

• ​Telephone:  0330 1596 126

​ ​*If you have already started your appeal with us, you can contact your Flexible Resolution Executive (FRE) on their direct number and request to speak with the support of an interpreter. If by email, please include your case number in your email’s subject line to help us identify your case quickly.