POPLA publishes Annual Report for 2024

​POPLA has published its Annual Report for 2024 providing an overview of our work during the year and insight into the key themes, trends and developments observed across the service.

​​The report outlines how POPLA has continued to deliver an independent, fair and consistent appeals service, while adapting to changes in the private parking landscape. It reflects on operational performance, volumes and outcomes, as well as the regulatory and policy context in which POPLA operates.

​In the year to October 2024, we helped 92,098 motorists with their parking appeals, very similar numbers to the previous year. This shows a steady and consistent need for our service from motorists who believe they received incorrect, or unfair parking charge notices often involving mitigating circumstances.

​Key areas covered in the report include:

​​Appeals volumes and decision outcomes

• ​Emerging trends and common issues raised by motorists and operators

• ​Developments in guidance, process and quality assurance

• ​Engagement with stakeholders across the sector

Between 1st October 2023 and 30th September 2024 we….

• ​Handled 17,011 inbound calls with 96% of calls answered within 30 seconds

• ​Received 98,110 appeals

• ​Parking operators decided not to contest 23,800 appeals (resulting in the parking charges being cancelled)

• ​92,098 Appeals completed the POPLA process

• ​40% of appeals that completed the POPLA process resulted in the appellant’s parking charge being cancelled (37,016 out of 92,098)

• ​We also referred 707 appeals back to the operator to ask them to cancel the parking charge as a goodwill gesture due to mitigating circumstances - and they agreed to do this 429 times (61% of appeals referred)

​The Annual Report highlights POPLA’s ongoing commitment to transparency and continuous improvement, supporting confidence in the appeals process and contributing to a well-understood private parking system.

​ ​The 2024 Annual Report is available to read in full here.